If you wish to modify your booking, you may do so up to 24 hours before your designated pick-up time. To facilitate this process, please complete the amendment/cancellation form provided above.

we encourage you to complete the amendment/cancellation form provided above to cancel your booking. Please be aware that cancellation policies may apply.

Your flight will be monitored for delays to ensure your driver will be waiting for you at the correct time. If your flight is delayed, your reservation will be automatically updated. 

Yes, you should inform us. If your pick-up time is within 24 hours, please email us or call the local emergency phone number provided in your confirmation email. Timely communication is crucial to ensure that we can accommodate any necessary adjustments.

Understanding the designated meeting point at the airport is crucial for ensuring a smooth transition from flight to transportation. At most destinations, the driver is anticipated to be present in the airport’s arrivals lounge, holding a sign displaying the passenger’s name. Details regarding the precise meeting point will be included in the reservation confirmation email, which will be dispatched shortly after the booking is completed. This process ensures that passengers can easily locate their drivers upon arrival, facilitating a hassle-free travel experience.

We are pleased to inform you that child and baby car seats are available upon request to ensure your family’s safety. To request one, please navigate to the Extras section of the booking page.

In the case of private transfers, the vehicle will be occupied solely by the individuals and their accompanying group. Conversely, shuttle transfers will result in shared occupancy, where the vehicle may include other passengers.

A shared shuttle transfer is a transportation service that collects and transports multiple passengers to their destinations, often involving stops at various locations. This service may include passengers arriving on two or more flights, which can lead to extended waiting times. Although efforts are made to minimize these waiting periods, shared shuttle transfers typically take longer than private transfers due to the collective nature of the service. Consequently, this time difference is reflected in the cost, which is generally lower than that of private transfers. It is important to note that all collection times provided are approximate guidelines and may vary based on the operational dynamics of shuttle transfers.